KSU Staff: The Right Stuff


When we think of transitioning a large university to fully remote learning, we immediately think of our talented faculty and students who have pivoted with such grace. However, a student-centered university is more than what happens in the classroom. The spotlight this week is on staff throughout KSU who have migrated crucial services fully online. Some of these services are required for successful day-to-day operations, and some allow us to maintain our core values as a student-focused, research-driven university.

  • The Department of Career Planning and Development has worked to develop online activities for students, including a Virtual Career Fair scheduled for May 7, a series of virtual workshops to help students job search, and one-on-one sessions with students to discuss resumes, internships and interviews.
  • The Office of Research launched a new virtual series, “Research with Relevance: Friday Features.” More than 120 people joined in to hear from and ask questions of KSU researchers during its first session last week.
  • The Division of Student Affairs has kept students engaged and supported through their Virtual Owl Programming. During spring break, they hosted an eSports tournament as a way to help students stay active without leaving home. This week, they launched a “Virtual Talent Competition: Black and Gold Edition” so students can show their KSU spirit.
  • Academic Advisors across all colleges are supporting and helping students through virtual advising. They have been available to answer questions, help students register for summer and fall semesters, and offer options when students are facing unexpected challenges in classes.
  • Housing and Residence Life has been engaging with current and previous residents through a series of online programming and social media posts, while also partnering with Counseling and Psychological Services to offer support groups for students navigating the challenges resulting from COVID-19.
  • The Office of Admissions has stepped up the frequency of its “Ask Admissions” Facebook Live Sessions. Twice a week, the team practices social distancing while presenting different discussion topics for current and prospective students while answering student and parent questions. They also conduct similar sessions on Instagram Live.
  • University Information Technology Services was key in the University’s pivot to remote instruction. In a relatively short time, the team expanded virtual desktops, so students could log into a KSU computer lab from home, expanded Service Desk support, provided remote one-on-one and group technology training for students and faculty, and developed online video tutorials and getting started information to enable remote anytime resource access.
  • The Office of University Development has remained connected with KSU trustees, alumni and donors to express appreciation of their efforts during this transition.

There are many more examples of how our staff members have stepped up to keep the Owl spirit alive. But nowhere is this more evident than in our own frontline staff – the KSU Police Department, Student Health Services, Facilities and Plant Operations, University Dining, Central Receiving and Distribution, and others – who continue to serve the KSU community by keeping the campus safe and ready for when we can resume normal operations.

Thank you to our staff for their crucial role in keeping KSU strong and connected.

Pamela Whitten


Written By Whitten